FREQUENTLY ASKED QUESTIONS
Merchant & Payment Questions Answered
What are the fees associated with a merchant account?
The fees associated with a merchant account can be structured in various ways. Still, they generally fall into four basic categories:
1. Pass-Through Pricing: Also known as interchange-plus pricing, this structure includes the interchange fees set by card networks (like Visa and MasterCard) plus a small markup. This method is transparent, showing the exact costs and the markup from the provider.
2. Tiered Pricing: Fees are categorized into different tiers, such as qualified, mid-qualified, and non-qualified, based on the type of card and transaction. Qualified transactions have the lowest rates, while non-qualified transactions are the most expensive. This structure can be less transparent as the criteria for each tier can vary.
3. Flat Rate Pricing: A single, fixed percentage rate is charged for all transactions, regardless of the card type or transaction. This structure is simple and predictable, making it easy to understand. However, it can sometimes be more expensive for businesses with a high volume of low-cost transactions.
4. Cash Discount Programs: This structure allows businesses to offer discounts to customers who pay with cash, effectively passing on the credit card processing fees to those who pay with cards. This can reduce the merchant’s processing costs but requires clear customer communication.
Understanding these basic fee structures helps you choose the plan that best suits your business model and transaction volume. Always review the details with your merchant services provider to understand the costs.
How long does it take to set up a merchant account?
Setting up a merchant account typically takes a few days to a couple of weeks. The timeline can vary based on several factors, including:
1. Application Process: Fill out the intake form and provide a voided check.
2. Sign the Agreement: The formal electronic application is emailed for final approval.
3. Underwriting: The provider reviews your business’s financial health and risk profile, which can take a few days.
4. Approval: Once approved, the setup process begins, which includes integrating payment processing systems with your existing setup.
5. Deployment of Hardware: New hardware will be shipped to the business if needed.
6. Training and Testing: The relationship manager will schedule a time to set up, install, and train your staff on the new hardware or reprogram existing hardware when available.
Most businesses can expect the process to be completed within 3 to 5 business days. Still, checking with your merchant services provider for a more accurate timeline is always good.
What types of payments can I accept with a merchant account?
With a merchant account, you can accept a wide variety of payment types, including:
1. Credit Cards: Major brands such as Visa, MasterCard, American Express, and Discover.
2. Debit Cards: Transactions using both PIN-based and signature-based debit cards.
3. ACH Payments: Automated Clearing House transactions are electronic bank-to-bank payments.
4. EBT Cards: Electronic Benefit Transfer cards for government assistance programs like SNAP.
5. Fleet Cards: Specialized credit cards used for managing expenses related to company vehicles, such as fuel and maintenance.
6. Loyalty/Reward Programs: Store loyalty or reward programs.
This diversity in payment options allows you to cater to a broader range of customers, enhancing their shopping experience and potentially increasing your sales.
Are there any contract requirements or termination fees?
At Wingman Payments, there are no long-term contracts, and we offer a convenient month-to-month agreement. This gives you flexibility and peace of mind, knowing you can cancel at any time without incurring penalties.
However, many other providers typically require a three-year agreement. If you decide to cancel within that period, you may face termination fees, which can be costly. It’s important to understand the terms of any contract before committing, so you can choose the provider that best aligns with your business needs and preferences.
What kind of customer support is available?
Wingman Payments provides exceptional customer support to ensure your business runs smoothly. We offer 24/7 support, 7 days a week, so you can get help anytime you need it. Additionally, we assign you a dedicated relationship manager who personally knows your business and is available during normal business hours. This personalized service ensures you have a knowledgeable point of contact who understands your specific needs and can provide tailored assistance.
How will I receive my funds, and what is the processing time?
With Wingman Payments, you will receive your funds quickly and efficiently. We offer next-day funding for transactions, provided that your batches are closed out by 9:45 PM EST. This ensures that your money is available promptly, helping you maintain a healthy cash flow and manage your business finances effectively.
Are there any restrictions on the types of businesses that can get a merchant account?
At Wingman Payments, we work with multiple payment platforms and acquiring banks, which allows us to offer merchant accounts to a wide variety of businesses. Unlike traditional processors, we have a strong track record of success in securing accounts for high-risk businesses that might otherwise be declined. This means that whether you run a standard retail operation or a business in a high-risk industry, we can likely help you obtain the merchant services you need.
